All returned goods must be inspected by a Essential Wholesale Hardware prior to receiving store credit.  All returned goods must be in re-sellable condition and free of all markings. Special orders are non-returnable.

Online Returns Policy

IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Essential Wholesale Hardware E-Gift Card. Essential Wholesale Hardware does not issue store credit for the original shipping charges.

We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Online Returns Policy

Please send a refund request on our Help desk page to begin the return process.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 14 days of the delivery date. 
• Items must be unused, unworn, unwashed, and have original tags if applicable attached. 
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via store credit in the form of a Essential Wholesale Hardware E-Gift Card.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
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• We are unable to make changes to orders once they have shipped. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
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• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history 
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, please contact us at the helpdesk. Once we receive your request, we will be in contact with you to address and resolve the issue.

Helpful Hint: Essential Wholesale Hardware is not responsible for returns until we receive them. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Essential Wholesale Hardware will not issue store credit for your returns.